Fix payment issues on your account

If yous attempt to buy something on Google Play but your payment is declined or won't process, endeavor the steps beneath.

If you've bought something and so take a problem with or question nearly information technology, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a crimson warning, enter your payment information and wait for the squad to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a dissimilar payment method

If there's a problem with one payment method you lot can try paying with a different ane.

  1. On your Android telephone or tablet, open the Google Play Store app Google Play.
  2. Get back to the particular you desire to buy & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you see one of the following error messages:

  • "Unable to process payment: depression menu residue"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired menu"
  • "Correct this card info or try another menu"

To fix these errors, try the following steps:

Make sure your bill of fare & address information is up to date

Expired credit cards or quondam billing addresses are a common reason for payments non to work properly. To update this data employ Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to apply for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a dissimilar accost that tin can cause the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method you are trying to use for the buy.
  3. ClickEdit.
  4. Cheque that the address listed matches the billing address of your card.
  5. If needed, update the accost.

Then, attempt your purchase again.

Submit any extra information that is requested

If the fault message is followed by instructions for submitting additional information to Google, delight submit it. We will non be able to process the transaction on your account without this information.

Check yous take sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make certain y'all accept plenty to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which crusade the transaction to exist declined. Contact the establishment that issued your card to enquire about the transaction and run across if they know the reason for the pass up.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Residual, Gift Cards, and more)

If you come across "Your payment was declined due to an consequence with your account"

If yous see this message, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a picayune more information to protect your business relationship against fraud.
  • We need a little more information to comply with European union law (Customers from European Union fellow member states only).

To help fix these issues:

  1. Go to the payments center.
  2. Have action on any errors or requests in the payments middle.
    • You might need to verify your identity before you can buy anything through your Google Account.
  3. Make certain your name, accost, and payment information are up to appointment.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having problem paying through directly carrier billing, try the following:

  • Make sure you lot're connected to your carrier network, directly or by wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Brand sure you're using the local currency.

If you still take problems, contact your mobile phone service provider for help.

If you can't add a payment method or take a problem with a different payment method

If yous're having a trouble with a different payment method, become to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for information & provide annihilation that'southward asked for.
  3. Check that your address is upwards to engagement.
  4. Cheque that the payment methods listed are the ones yous want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte before yous can use information technology again:

  1. Get to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within 2 days, you'll find a temporary accuse on your carte statement along with an eight-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If yous try to verify the payment method again:

  1. Ostend which card you want to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Wait upward to 2 days.
    • If more 2 days: Check your bill of fare statement. Yous should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin can't utilize this card for this purchase. Try to brand the purchase once more with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new carte du jour.

If yous apply dual SIM card devices

Check if the correct SIM card is in slot i and remove any SIM bill of fare from slot two.

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